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Last Updated November 14, 2021

Safety is a priority in everything we do at Mustang Powder. This winter will be no different as we navigate the risks associated with COVID-19. Our current COVID Safety Plan is based on BC Medical Health Officer regulations for our area. These regulations may change, resulting in the need to update our Safety Plan — All guests are expected to review our current COVID Safety Plan 2-3 days prior to your arrival, so you are familiar with the protocols that will be in place for your trip. We appreciate your understanding, as our policy evolves to reflect the current Provincial/area guidelines.

For this plan to be effective we require your participation.  By choosing to attend your trip, you are declaring that you are willing to comply with the safety measures we have put in place.

All guests and staff at Mustang Powder must be fully vaccinated for COVID-19 to attend their trip.


 Levels of Protection

Four distinct levels of control measures have been implemented in the development of Mustang Powders COVID-19 protocols and procedures. The control model is illustrated below.

Elimination and engineering controls are designed to prevent people from coming into contact with an infectious person or contaminated surfaces and have been considered first in our plan. In spaces where physical distancing cannot be observed we have instituted occupancy limits and mask mandatory zones.

General Expectations for All Guests and Staff:

It is the expectation that all guests and staff engage in proper infection control hygiene, including washing and sanitizing hands, coughing and sneezing into elbows, keeping 2-meters distance where able, as well as wearing masks where mandated.

What you can expect:
  • COVID screening at the staging area (verbal questionnaire and temperature taken etc.)
  • We will do a thorough COVID safety briefing with all guests upon their arrival
  • Daily morning COVID screening at the lodge (i.e. Are you experiencing any symptoms?)
  • The wearing of masks in all indoor areas, including:
    • Helicopter transfers
    • Riding in the snowcat cab
    • All areas of the lodge except your bedroom and when seated in the dining and living room.
  • Masks will not be required at any time when outside a building (for example:   While Skiing, loading the cat, etc.)
  • Lunches will be eaten in the snowcat cab – so masks can come off when eating or drinking.
  • Snowcat cabs will have windows always open – to optimize ventilation.
  • Breakfast and lunch will be made by staff rather than a self-serve buffet.
  • Alcohol service will be at your table while seated in the dining or living room.

Should you experience symptoms while at Mustang Lodge, you will be provided a quick result antigen test, to be completed immediately.  If the results are positive, you will be taken out of the lodge via snowmobile to receive a PCR covid test in town.  If your PCR test is positive and you have traveled from out of province/country by plane, you must quarantine in a motel locally at your own cost; if you have a vehicle and are well enough to drive, you can drive home.  If the PCR test is negative and your symptoms have subsided, you may return to the lodge.

A link to our current COVID Safety Plan will be sent out to all guests a few days prior to your arrival date. Please be sure to review the link and familiarize yourself with the protocols that will be in place during your trip. 



COVID-19 & Traveling to/from Canada

For our guests traveling here from outside Canada, please review the following information regarding COVID requirements for entry into Canada.   We recommend guests keep checking these sites for updates, as the requirements may change by the time of your ski holiday.

  • American and overseas guests should thoroughly read the information on these sites:
  • All visitors to Canada will need to download the ‘ArriveCanada’ and submit online proof of full vaccination and a negative covid PCR test.
  • Fully vaccinated Americans and overseas travelers from most countries, with a negative PCR COVID test, are able to travel to Canada for tourism, without doing a quarantine.

There are two types of COVID tests: PCR and Rapid Antigen

  • All visitors traveling INTO Canada will require proof of a negative PCR COVID test.
  • Americans returning home to the USA currently require proof of a negative Antigen COVID test.
    • For American guests returning to the United States, visit the following site to get the most up to date information. US Embassy in Canada site.
    • Overseas guests from other countries should thoroughly investigate the requirements for returning to your home country.  Whitecap also provides PCR testing at Kelowna airport – however, test results take more time.   Go to the attached document for more details.
  • Rapid Antigen Tests are available at the Kelowna airport.  The results can be available in as little as 30 minutes.   However, you must book an appointment ahead of time.
    • To book your appointment at the Kelowna airport, visit the Whitecap secure portal
    • Testing can be booked up to 9 PM (PST), 7 days a week.
    • Do NOT book a flight out of Kelowna that same evening – book it for the following morning.
  • Another option for Americans to complete an Antigen Test prior to returning to the USA is a COVID-19 Ag Card Home Test, which is accepted by airlines for passengers returning to the U.S. from a trip abroad.
    • You must meet requirements outlined by the CDC to take this test – guests interested in this option should check with their travel carrier to ensure it is an acceptable test option
    • A virtual Telehealth video call is required to complete the test – speak to our staff about the best timing for your call, outside of your ski day.
    • One such test option we’ve found is the Abbott BinaxNOW™ COVID-19 Ag Card Home Test with eMed Telehealth Services for Travel, but there are also others available.
    • Do your research – Please ensure you meet the requirements of the test you purchase and that it is suitable for your travel carrier BEFORE you make your purchase.

Mustang Lodge COVID Cancellation Policies

We also recognize that these are challenging times, so we have adapted our booking and cancellation policies to give our guests a good understanding of what to expect, should they not be able to attend due to COVID-related issues. Please see the links to our standard Cancellation Policy and our COVID-Related Cancellation Policy. “

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